Event
Why Vivant Event Rentals Chose Partnership Over Price
A Long-Term Partnership Built on Quality, Communication & Continuous Improvement
The Challenge
When Lindsey started Vivant Event Rentals in Florida, she was building a new event rental business with plans to grow her furniture collection and expand into the local market. We first connected in 2019 and began working together in early 2020. The first order included wood dining chairs and benches, followed by solid wood tables and Louis chairs in 2021. As Vivant Event Rentals grew, moving into a larger warehouse and expanding its team, its expectations for products and suppliers grew as well. Because much of the furniture was handcrafted, product issues occasionally occurred. For a growing rental business, however, consistent quality, responsive communication, and reliable support were essential. The challenge was not simply to supply furniture, but to keep improving the products and service as the client’s business evolved.
Our Solution
Continuous Product Improvement — We collected the client’s feedback and worked directly with our manufacturing team to improve craftsmanship, construction, and product details.
Face-to-Face Communication — We traveled to the U.S. to meet Lindsey in person, discuss product performance, understand new requirements, and bring real rental-market feedback back to production.
Responsive Problem Solving — When issues occurred, we stayed closely involved and worked with the client and manufacturing team to find practical solutions.
Growing Product Support — As the client expanded, we supported additional event furniture categories, including dining chairs, benches, solid wood tables, and Louis chairs.
Ongoing Customer Visits — Regular visits and direct communication help us better understand the client’s changing business needs and continuously improve our products and service.
The Result
2019 First Contact
2020 Cooperation Started
Multiple Furniture Categories
Long-Term Partnership
In February 2024, we visited Lindsey again. At the time, she was considering working with another supplier that offered a lower price and decided to give the alternative a try. However, after experiencing a number of problems with the other supplier, the client chose to return and continue working with us. Through our conversations with Lindsey and her husband Brian, their priorities became very clear: price alone was not the deciding factor. Product quality, responsive service, and timely communication were more important when choosing a supplier they could rely on. Today, Vivant Event Rentals continues to grow, and our partnership continues alongside their business.
